Warranty & RMA Policy
Warranty
Period
All SmartByte products are compliant with specific industrial standards
from design, validation to manufacturing. They are warranted to be free from manufacturing defects in materials and workmanship
from shipping from SmartByte. The actual warranty period of products varies
according to different product category. Details please see as follows:
|
Product category
|
Product line
|
Warranty period
|
|
Industrial Ethernet Switches
|
Layer 3 backbone Managed Switches
|
5 years
|
|
Managed Industrial Ethernet Switches
|
|
EN50155 Industrial Ethernet Switches
|
|
Unmanaged Industrial Ethernet Switches
|
|
Entry-level Industrial Ethernet Switches
|
3 years
|
|
Industrial PoE Switches
|
Managed Industrial PoE Switches
|
5 years
|
|
802.3bt standard 60-90W Industrial PoE Switches
|
|
Unmanaged Industrial PoE Switches
|
|
Entry-level Industrial PoE Switches
|
3 years
|
|
Industrial Media Converter
|
Industrial Media converters
|
5 years
|
|
Industrial PoE Media converters
|
|
Commercial Ethernet Switches
|
Layer 3 Managed Ethernet Switches
|
3 years
|
|
Layer 2+ Managed Ethernet Switches
|
|
Layer 2 Managed Ethernet Switches
|
|
Unmanaged Ethernet Switches
|
|
Entry-level Unmanaged Ethernet Switches
|
1 year
|
|
PoE Switches
|
Layer 3 Managed PoE Switches
|
3 years
|
|
Layer 2+ Managed PoE Switches
|
|
Layer 2 Managed PoE Switches
|
|
Unmanaged PoE Switches
|
|
Entry-level Unmanaged PoE Switches
|
1 year
|
|
Media converters
|
Managed Media Converters
|
3 years
|
|
Physical Isolated Media Converters
|
|
10G Media Converters
|
|
Unmanaged Media Converters
|
|
Accessories
|
SFP, PoE Injector, PoE splitter, PoE Extender,
Power supply, Surge Protector
|
1 year
|
Additional quality assurance can be negotiated, please
contact our sales for more details if you require
Warranty Exclusions
The warranty does not cover:
1. Out of warranty period
2. Products subjected to misuse or abuse,
whether by accident or other causes
3. Defects resulting from natural
disaster, including but not limited to lightning, flooding, earthquake, fire,
etc.
4. Defects resulting from any service,
maintenance or repair executed by a third part other than SmartByte, service provider or third party authorized
by SmartByte
5. .Products with an altered and/or
damaged serial number.
6. The warranty of customized and ODM products
will be defined in the relative contract,and excluded from this warranty policy
Service Cost &
Freight Charge
|
RMA Products
|
DOA
|
Within Warranty
|
Out of Warranty
|
|
Freight
Charge
|
From
Customers’ side to SmartByte
|
SmartByte
|
Customer
|
Customer
|
|
From
SmartByte to Customers’ side
|
SmartByte
|
SmartByte
|
Customer
|
|
Replace/repair
fees
|
SmartByte
|
SmartByte
|
Customer
|
* DOA (Defect on Arrival): A product is
found to be defective within 3 months from the shipping date after leaving SmartByte factory
Returned DOA items must be unscathed in
appearance, without alteration, scratches or damaging marks. DOA will not be
accepted in case of customer's improper configuration or misuse. Or the customers have to be responsible for a portion of the
handling charges if it proves not to be the hardware problem.
